FREQUENTLY ASKED QUESTIONS

At True Mind + Body, most of our therapists are in- network with BlueCross Blue Shield PPO Plans.  If your recommended provider is not in-network, we will inform you prior to scheduling. 

We are not in-network with BCBS HMO plans. If you are unsure whether your plan is PPO or HMO, please contact your insurance provider directly. Note: Not all clinicians are paneled with BCBS PPO.

If you plan to use out-of-network benefits, we will automatically provide you with a monthly superbill—a detailed invoice that includes all required codes and clinical information. You are responsible for paying for sessions at the point of service and for submitting these superbills directly to your insurance provider for potential reimbursement.

We recommend verifying your out-of-network coverage before beginning treatment, as some insurance plans do not reimburse for out-of-network services.

Yes. You can use your HSA (Health Savings Account) or FSA (Flexible Spending Account) debit card to pay for qualifying therapy expenses, including copays, deductibles, and private pay sessions—as long as the expense occurred after the establishment of your HSA/FSA.

Alternatively, you can pay out of pocket and request reimbursement from your HSA/FSA. We are happy to provide superbills for this purpose.

Please note: We do require a backup credit or debit card on file in case your HSA/FSA account does not cover the full cost of a session.

Standard sessions are 45–50 minutes. Additional time may be billed at the clinician’s prorated rate.

Yes. Collaboration is a cornerstone of True Mind + Body, and we strive to incorporate families into the therapeutic process as meaningfully as possible. We believe that open, ongoing communication between clinicians and the parents or guardians of minor clients is essential to fostering meaningful, sustainable progress.

• For children under 12: Monthly parent sessions (without the child) are required.
• For ages 12 and up: Ongoing parent collaboration is encouraged based on clinical recommendation.

Yes—collaboration outside of regularly scheduled sessions will be billed at your clinician’s prorated hourly rate. This includes time spent on phone calls, emails, meetings, written documentation, and coordination with other professionals.

We value a collaborative, team-based approach and believe it often leads to the most meaningful therapeutic progress. Here’s what you can expect:

• One complimentary 10–15 minute follow-up call within the first 2–4 sessions
  
  
• Occasional brief consultations (up to 10 minutes) throughout treatment, as clinically appropriate
  
  
• Ongoing or extended communication—including parent check-ins or professional collaboration—will be billed accordingly
  
  
• Optional parent support sessions (outside of the required monthly sessions for clients under the age of twelve) are available for added guidance and billed as standard therapy sessions
  
  

If collaboration with outside professionals (e.g., pediatricians, school staff, psychiatrists) is recommended:

• We will only initiate contact after receiving written consent through a signed Release of Information (ROI) form
  
  
• Time spent coordinating care—including phone calls, meetings, or correspondence—is billed at the clinician’s prorated rate
  
  
• Letters and documentation (e.g., treatment summaries, school accommodation requests, referrals) are available upon request and billed accordingly
  
  

We’re committed to providing high-quality, integrated care—and to maintaining full transparency around time and billing.

Yes—collaboration outside of regularly scheduled sessions will be billed at your clinician’s prorated hourly rate. This includes time spent on phone calls, emails, meetings, written documentation, and coordination with other professionals.

We value a collaborative, team-based approach between clinicians and parents to support meaningful therapeutic progress. Here’s what you can expect:

• One complimentary 10–15 minute follow-up call within the first 2–4 sessions
• Occasional brief consultations (up to 10 minutes) throughout treatment, as clinically appropriate
• Ongoing or extended communication—including parent check-ins or professional collaboration—will be billed accordingly
• Optional parent support sessions (in person or virtual) are available for added guidance and billed as standard therapy session

If collaboration with outside professionals (e.g., pediatricians, school staff, psychiatrists) is recommended:

• We will only initiate contact after receiving written consent through a signed Release of Information (ROI) form
• Time spent coordinating care—including phone calls, meetings, or correspondence—is billed at the clinician’s prorated rate
• Letters and documentation (e.g., treatment summaries, school accommodation requests, referrals) are available upon request and billed accordingly

We’re committed to providing high-quality, integrated care—and to maintaining full transparency around time and billing.

To provide focused, specialized care. While we’re united in our mission, each practice supports healing in different ways—meeting people where they are and how they heal best.